preloder

FAQs

WHAT DO I DO IF I'VE
BEEN IN AN ACCIDENT?


Report the accident to the nearest Police Station (SAP). Your insurance company will require a case number for the insurance claim.
Contact the insurance company or broker and inform them of accident. Your insurance company or broker will advise you on what you will need to successfully complete your insurance claim.
Obtain insurance authority. Once your claim has been processed, an assessor will be appointed to assess the damage to your vehicle and agree on a cost of repairs with the relevant repairer. If authorised to do so, the assessor will give the repairer the authority to commence with the repair.

HOW DO I BOOK MY VEHICLE IN?

Cannings or your insurance company will inform you when authority has been given for repairs to commence. Then you can arrange with the repairer when your vehicle can be brought in for repairs. Cannings will give you an estimate as to the length of time needed to complete the repairs.

Please note that this is an estimated time frame. Due to the nature of motor body refinishing, it is not always possible to give exact delivery times and dates until the repairs are underway.

WHAT DO I NEED TO COMPLETE MY INSURANCE CLAIM?

1. A completed claim form with insurance details, particulars of all parties involved and description and location of accident.

2. A copy of your valid drivers' license or the valid license of the insured driver.

3. The police case reference number.

4. Estimate of repairs (quotation) for the damage.

A TOW OPERATOR IS TOWING MY VEHICLE FROM THE SCENE. WHAT NEXT?

Contact your insurer or broker. They will advise you on how to proceed. Selecting a repairer of your choice and arranging for the tow operator to transport your vehicle directly to them or as soon as possible will help eliminate possible delays.

COLLECTING MY VEHICLE & EXCESS PAYMENTS

Once the repairs have been carried out, you will be able to collect your vehicle. The repairer will be instructed to collect the excess amount on behalf of the insurance company. Excess payments (if applicable) are payable on collection of your vehicle. Remember to check with your insurance company or policy documentation as to what your excess amount is.

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